Worldwide Concierge

Shipping & FAQ

All Auracraft heritage jewelry is meticulously handcrafted to order, packaged with extreme care, and dispatched securely to collectors worldwide.

International Transit Times

All orders ship safely from our main central logistics hub in Hong Kong to guarantee optimal international connectivity and delicate handling.

Asia Pacific 3 – 7 Business Days

North America 7 – 14 Business Days

Europe 10 – 16 Business Days

Rest of World 14 – 21 Business Days

Shipping Origin

Hong Kong Central Logistics Hub

Worldwide Rate

Free over $150 USD / Flat rate $12

Signature Presentation

Each exquisite heritage piece arrives ready for presentation in our signature silk-lined gift chest, complete with microfiber polishing cloth and individual certification of handcrafted legacy.

Secure Fully Tracked Transit

Worry-Free Stewardship

Order Handling & Returns

Processing Time

Please allow 3–5 business days for assembly. Some heritage pieces are completely handcrafted to order to maintain absolute design precision.

14-Day Returns

We provide an elegant 14-day return window for completely unworn items preserved inside their pristine original signature packaging.

Easy Exchanges

Should you require a size or stylistic adjustment, simply reach out to our global concierge desk within 7 days of delivery confirmation.

Secure Replacements

In the rare instance of damage during international transit, provide photo verification within 48 hours for immediate expedited replacement.

Acquisition Guidance

Frequently Answered Questions

Yes, 100% of our core collection pieces are handcrafted by master artisans specializing in ancient filigree, copper crochet, and traditional Chinese jewelry heritage. Slight variations reflect their authentic artisanal background.

Since every individual stone, jade component, and metal weave is worked entirely by hand, no two Auracraft pieces will ever be completely identical. This patina of distinct character is the hallmark of genuine luxury heritage art.

Absolutely. All of our base structures are made of high-purity nickel-free sterling silver, featuring heavy 24k gold vacuum-plating to guarantee absolute skin comfort for daily wear.

We offer a limited number of custom commissions each season depending on master artisan availability. Please write directly to our private concierge at custom@auracraft.com with your vision.

Once your piece has been meticulously wrapped and verified by quality control, a secure international tracking link will be sent to your registered email address within 24 hours of dispatch.

We proudly offer secure, insured worldwide delivery from our central Hong Kong logistics facility to virtually any global destination. Custom clearance details are completely handled on our end.